A request isn't done when it's filled -- it's done when the resource is demobilized, returned, documented, and closed. Submitted is not received. Log every request the moment you get a number, confirm receipt by voice, and check status on the rhythm below. This log is your copy of the record, not a replacement for your state's system of record.
On submit
Confirm by voice
“Request 246614 -- do you have it?” Systems route; people fill.
Every op period
Check status
Faster for life safety. Don't wait for the board to tell you.
On return / RFI
Answer same day
A return is a yes trying to happen. Three days sitting = a self-inflicted no.
On arrival
Check in, notify
ICS 211 or equivalent. Tell the filling level it landed -- they're tracking it too.

Request Log

Date Req # Item / Mission Level Asked Status Next Follow-Up Filled By Notes

Closeout Gate

Run this before you mark a request Filled and move on. The closed file is your reimbursement case.

Before You Close a Request
emrevolution.net/solutions/resource-request/log EM Field Guide · Resource Request System